Help & Support
Need help or support with any of our hosting services? Use any the available means of contact down below and we’ll get back to you as fast as possible.
Messing up is normal! It can happen from our end as well. Therefore whatever the cause, we are always here to help you out. We have enlisted a fantastic team of professionals and engineers who will solve all your queries.
The best way to get in touch with us is through email. You can use the email form given below to send us an email. Make sure you keep the following points in mind while you fill-up the form:
- Make sure that you provide the correct email address in its respective space. Double-check for typos and make any corrections if needed. If you put a wrong email id there, we might not be able to reach back to you! If you are a registered user, you can use your registered email address.
- Make sure you write the correct name in its respective space. This will help us identify you correctly and allow us to solve your issue quickly.
- The subject is optional, but it can be beneficial. You could provide a straightforward sentence or phrase which describes the issue you’re facing. This might save all of us some valuable time!
- An essential part is writing the issue you’re facing. Try and provide as many details as possible. This will help us understand the problem more vividly. If possible, you could also mention the steps to replicate the issue if it is recurring. You could even say how the problem started or what you think led to the point!
You could also attach the following with your email to speed things up:
- You could attach logs from the server. Taking logs is not a very tough procedure, and you can find many tutorials on websites and YouTube to help you out.
- If you were using any mods on the server, you could provide us with a list with the name and sources of the different mods installed on the server. This will help us track down any malicious mods that might have caused any trouble.
- You can also note down the number and name of games you had installed on the server for added convenience.
When to contact us?
There is no time frame for sending us an email. You can drop the email whenever you’re free. We will get back to you within a few minutes to a few hours.
Other than that, we are open to solve your queries on all working days.
You can also have a live chat with us during our usual working hours. Live conversations help both of us understand the scenario better and let us provide accurate and high-quality assistance.
Once you reach our customer service with your queries, they will get transferred to our fantastic engineering department. They will handle your problem and solve it as fast as they can.
Therefore you have nothing to worry about when paying for your subscription. Your game and your server are in talented and hardworking hands. No matter what happens, you can enjoy a fantastic gaming experience